Head Systems Operations SME Bank Job

Overview

Head Systems Operations SME Bank Job

Major Responsibilities

• Develop strategies and plans for operations of the Bank and devise the policies and procedures after obtaining input from all relevant functional heads, for their implementation.

• Review operational procedures of the Bank, revise/update standard operations manuals and distribute among the user departments/units and also prepare concise standard Desktop Procedures/workflows to supplement operation manuals.

• Design, implement, a system to monitor compliance with key internal controls within the function, periodically review and approve amendments to ensure timely resolution of inconsistencies highlighted, if any in a prompt manner and instruct subordinate to retain revisions in a methodological manner.

• Create and implement service quality and performance standards and introduce measures to enhance the concept of customer focus and arrange for necessary training of operations staff to reinforce customer focus.

• Periodically review the management reports to ascertain the performance of the branches and take corrective measures for improvement.

• Develop and establish a nationwide operating infrastructure comprising of commercial banking branches in accordance with the business plan of the Bank considering needs and opportunities in SME sector and determine the size of the proposed branch(es) in accordance with the expected business volume.

• Monitor the performance review of operations at branches and ensure that steps are taken to enhance the overall level of performance in a timely and effective manner as per the laid down policies and procedures of Bank.

• Arrange for maintenance of proper branch network and ensure that branches are properly equipped and have necessary infrastructure to facilitate the smooth functioning of the day-to-day operations.

• Instruct subordinates for timely resolution of customer queries and issues in a prompt and effective manner and maintain a log to indicate the number and type of queries generated and the decisions taken by the superior for their rectification for future reference.

• Conduct review of services offered, analyze the observations / findings and suggest changes to meet customer needs and expectations, and ensure appropriate controls are implemented to mitigate risks.

• Supervise day-to-day activities of banking branches and ensure that all the required management and financial reports are submitted by the concerned officials of the branches, within the specified time period for review.

• Direct, delegate and control the activities in an effective and professional manner, which are assigned to ensure that continuity is maintained in the provision of proper operational support to various departments/branches in the Bank.

• Ensure proper reporting of statements at branch and HO level to/from all agencies.

Specifications:

• Graduate: preferably MBA (Finance or Banking), M.Com, M.A Economics with Banking Diploma.

• Minimum 12 years of work experience with at least 6 years in a similar function in a medium to large financial

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