Overview
Job Overview:
Responsible for acting as a liaison between our customer and the respective client.
Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Escalate to the relevant team internally and/or externally.
Key Responsibilities:
Prompt chat & email response to customers
Provide real-time support
Document each customer’s question or problem as well as the resulting answer or solution
Email coordination with customers
Escalating to relevant team(s) internally and/or externally
Job Specification:
Intermediate or above
Age limit: 18-30
Good communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude
Adaptability
Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
About ibex.
ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.
